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Stuck? Start here.

The guides cover most setup questions, and the FAQ below handles the rest. If you're a customer and need something specific, your account lead is one message away inside the app.

Help topics.

Getting started
Onboarding, your first brief, and what to expect in the first week.
Read the guide
Approvals
How the approval queue works, approval modes, and setting your own rules.
Read the guide
Briefing your account lead
How to talk to the team so the work comes back the way you wanted it.
Read the guide
Connecting channels
Linking Meta, Google, and your website so the agents can do their work.
Read the guide
Brand voice
Setting up and refining your brand voice so everything sounds like you.
Brand voice guide
Billing and account
Subscription, invoices, cancellation, and exporting your content.
Email support

Quick answers.

How do I get help quickly as a customer?
Message your account lead from inside the app. That thread is the fastest path for anything specific to your workspace, and it keeps the context in one place.
Does the agents' work go live without me?
Only if you choose that. You set an approval mode during setup: approve everything, approve only high-stakes work, or get a weekly digest. You can change it any time.
How do I connect or disconnect a channel?
Channels are managed from your workspace settings. The connecting-channels guide walks through linking Meta, Google, and your website host. Disconnecting takes effect immediately.
Can I export everything if I leave?
Yes. On cancellation you can export your content, drafts, audiences, and reports. Deleting a workspace hard-deletes your data within 30 days.
Something looks broken. What now?
Check the status page first to see if it's a known issue. If not, email support@get-ih.com with what you were doing and we'll pick it up during business hours.
Still stuck?
Customers get the fastest answer from their account lead in the app. For everything else, the support inbox is read during business hours.
support@get-ih.com

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